Frequently Asked Questions

What is your money back guarantee?

We aim to be as transparent about our refund policy as possible. It is as follows:

  • There is a $5.00 non-refundable deposit when you book your appointment.
  • Your $5.00 will go towards the overall cost of services.
  • If you do not show up for your appointment, the deposit will be forfeited.
  • Services are non-refundable once a recommendation is issued after your exam.

What conditions are considered eligible for a recommendation?

With Amendment 2, Florida’s Medical Marijuana program empowers people diagnosed with PTSD, Cancer, Chronic Pain, Multiple Sclerosis, Parkinson’s Disease, Glaucoma, ALS, HIV/AIDS, Epilepsy, and Crohn’s Disease to access a natural alternative.
If you’re struggling with mental or emotional stress, your symptoms may be more similar to PTSD than you think. Please call us at (239)-221-6367 with any qualification questions.

What are the costs involved with receiving my Medical Marijuana recommendation?

Your state-required initial doctor’s visit is $195. The physical ID card issued by the state is $77.75. Per Florida State Law you must renew your recommendation with the doctor every 7 months.  This includes unlimited support, five-star service, and maximum dosing for 7 months.  If you are not approved, we offer a 100% money back guarantee!

Where can I pick up my medicine?

Please visit https://knowthefactsmmj.com/mmtc to view a list of approved Medical Marijuana Treatment Centers located near you.

Am I allowed to possess marijuana that I purchase on the black market?

No. Only medical marijuana products purchased from licensed Florida dispensaries can legally be possessed in Florida.

What types of payment are accepted?

All major credit cards are accepted including Visa, MasterCard, American Express, and cash or check are all acceptable forms of payment.

How long will the appointment take?

How does Medical Marijuana work?

How long will this process take before I can purchase from a dispensary?

Patients should expect a 10-14 day application processing time from The Office of Medical Marijuana Use to issue your approval.  Once you have this notification and you have received your recommendation from an Express Cannabis Cards Doctor, you will be able to visit or place a delivery order from any approved dispensary.
For updates on your file please call our office or the OMMU at 800-808-9580.

Do I receive my recommendation on the first visit?

Yes!!! Florida state law requires that a certified physician activate your Medical Cannabis once they have completed an exam and confirmed that you qualify. At this time, you’ll receive your Patient ID number!

Do I need a previous diagnosis to qualify for my card?

Express Cannabis Cards’ certified doctors can verify your symptoms and recommend an alternative with Medical Marijuana. While it is preferred to have a pre-existing diagnosis, it is not legally required.  Recommendations are issued at the Doctor’s discretion and if he or she feels you do not qualify from debilitating emotional or physical symptoms, you will be denied.

What routes of administration are currently available?

  • Vaporizer “pens”
  • Smokable flower
  • Capsules
  • Edibles
  • Oral Solutions
  • Concentrated oils
  • Topical creams

How do I show residency if I am a seasonal resident without a Florida driver's license?

Patients that qualify as seasonal (living in FL for 30 consecutive days) must have a utility bill no more than two months old and a copy of either their property tax bill, voter’s registration, mail from a financial institution, mail from a federal, state, county or municipal government agency or lease/mortgage agreement.

Is insurance accepted?

While Medical Marijuana is legal under Amendment 2 in Florida, it is still prohibited under federal law so we are unable to accept any insurance, Medicare, or Medicaid at this time.

What symptoms can be treated with Medical Marijuana?

Amendment 2 allows licensed Medical Marijuana physicians to recommend Medical Marijuana for medical conditions of the same “kind or class” as comparable to those listed above.  What does this mean?  If a patient is suffering from symptoms that are similar to those listed and is otherwise qualified, the licensed Florida Medical Marijuana doctor can recommend Medical Marijuana.
Please contact our office at (239)-221-6367 to discuss whether your symptoms might qualify you to receive Medical Marijuana.  We will gladly answer any questions you may have while determining if Medical Marijuana is right for you.

Is my medical information safe?

Your health information will be stored on HIPAA-compliant technology, protected by 256-bit encryption, and multiple layers of security.

Q. Do I need a prior diagnosis to qualify for my card?
A. Express Cannabis Cards' certified physicians will verify your symptoms and recommend an alternative with Medical Marijuana. It is strongly preferred to have a pre-existing diagnosis but is not legally required.
Q. Can I have both my concealed carry license and medical marijuana card?
A. Yes, there is nothing in Florida’s gun laws that says you have to surrender your weapons in order to get a Medical Marijuana card and vice versa. You don’t give up your right to bear arms just because you use medical marijuana.
Q. Does insurance cover my visit? How much does it cost?
A. Unfortunately, at this time Medical Marijuana treatment is not covered by insurance. The initial recommendation/visit with Express Cannabis Cards is $195. The annual State application fee is $77.75.

How Do I Get Started?


Schedule your appointment with
a Qualified Ordering Physician

Register Online

Complete your patient intake form and upload, fax, mail, or drop-off your medical records prior to your appointment


Get Approved

Meet with the Qualified Ordering Physician for your required examination and recieve your medical cannabis recommendation

Contact Us

To start your Express Cannabis Card process now!

(239) 221-6367

24551 Production Circle, Suite 6 Bonita Springs, Florida 34135